Interesting facts

Good to know & Terms and Conditions

Our cancellation conditions 

The cancellation conditions if you have booked without travel cancellation insurance:

If you leave early, you will have to pay the full 100%.

up to 61 days  before arrival date	60 days to 31 days before arrival date	30 days to 8 days before arrival date	In the last week	On the day of arrival or in case of early departure
for free	40 % of the booking amount	70 % of the booking amount	90 % of the booking amount	100 % of the booking amount

The provisions of the Austrian hotel regulations apply.

Deposit & Payment

Deposit 40% of the booking amount or optionally 100%,
Payment must be made within 7 days of the reservation, otherwise the booking is invalid. We ask for the deposit (free of charge) as per the reservation confirmation.

We accept the following payments: Cash, EC card, MasterCard, VisaCard or prepayment and Apple Pay.

Check in & Check out

On Arrival day is your apartment from 3:00 p.m. ready for occupancy.
Do you already know when you will arrive or would you like to be there earlier?
Then please let us know.
On Departure day we ask you to 10:00 o'clock to vacate the apartment.

minimum
length of stay

Bookable from 3 nights. On request, 2 nights are also possible with a surcharge of 10% on accommodation.
During the semester break, Easter, Christmas and
On New Year's Eve only bookings of 6 nights or more are possible.

Reservations

Reservations can be made via the website, by email or by phone.
Validity of your booking: After your down payment, your booking will be confirmed in writing.

Travel cancellation

Something can always come up. That is why we recommend
the completion of the European travel insurance.

Adults only

We have deliberately aimed our concept at the target group of adults,
who want to find peace here and spend a “magical time full of enjoyment and relaxation”.
We therefore recommend Holidays with children from the age of 15.
When booking the entire facility or if the booking situation allows it,
We are happy to make exceptions. 

Pets 

We ask for your understanding that out of consideration for our guests no pets with us allow.
We want you to have a holiday with absolutely no obligations,
We therefore recommend that you leave your pet at home in good hands.

Non-smoking house

Smoking is not permitted in any indoor areas. 

External guests 

Your privacy is important to us: In order to ensure our guests the greatest possible privacy and peace, we ask for your understanding that access to the Goldjuwel is only possible for hotel guests with a confirmed booking. If you would like to invite external guests to your apartment who are not staying at the Goldjuwel, we ask that you register them in advance with the contact person in the house. External guests are welcome
(maximum 2 guests per apartment and stay) for a period of 2 hours. For longer stays and use of the apartment spa, a charge of 100 euros per person will be made. The complex with natural pool, fitness room, chill-out areas, etc. is only available to booked guests. Bringing pets from external guests is also not permitted. 

cleaning

A final cleaning fee will be added to the stated overnight price and varies depending on the apartment category. We ask for your understanding that in exceptional cases we reserve the right to
In case of above-average soiling, a special cleaning fee will be charged. 

storage rooms

To ensure that your belongings are safe, we offer the following facilities:
Ski cellar, bike area, room for golf bags